COMPLAINTS PROCEDURE
MANDY BANTON | Registered Osteopath
My promise to you
If you have a complaint or concern about any aspect of your treatment, please let me know as soon as possible. Give full details of your complaint and I will treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards.
Your complaint
Make your complaint either in person, by phone, by letter or in an email to osteopath@mandybanton.co.uk
I will investigate your complaint during the following few days and aim to:
- Find out what happened and what went wrong
- Make sure you receive an explanation and an apology if this is appropriate
- Identify what I can do to ensure that this problem does not arise again.
Institute of Osteopathy Complaints Resolution Service
If you feel uncomfortable complaining directly to me or do not feel that your complaint has been resolved to your satisfaction, you can contact the
Institute of Osteopathy by calling 01582 488 455 or emailing enquries@iOsteopathy.org
General Osteopathic Council
If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 66 55. Please note that the General Osteopathic Council cannot award compensation.
Mandy Banton | Registered Osteopath
The Therapy Rooms, 10 Newlands Road, Newcastle upon Tyne, NE2 3NT
Telephone 079 47 48 40 30
